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EmilyHoffmann-1's avatar
EmilyHoffmann-1
Community Member
2 months ago

Publishing to Word replaces text with number strings

I need to create a PDF of my Storyline project for legal and regulatory review at my company. When I publish to Word (so that I can then export to PDF), the text on my feedback layers is replaced by number strings. I have previously published this project to Word without an issue, so I'm not sure why SL is doing this now. I have tried repairing SL but had no luck. Has anyone had this issue and found a fix?

advice
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 months ago

    Hi EmilyHoffmann-1, 

    Thanks so much for reaching out! I see that you've opened a case and that you're working with my colleague Matthew. You're in excellent hands!
    We'll continue the conversation over in your case. 

    Have a wonderful weekend! 

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