Forum Discussion
Publishing to wrong account
I have two accounts with different log in and email information. When I go to publish a course to review it publishes to the wrong login. Even after clearing my history/cache. I uninstalled and reinstalled the software and it's publishing to the wrong account. Can you help me get the courses to publish to the correct account. I log in prior to starting work. It only happened when I opened an old file related to my old account. Now I can't access the new account even wiping the machine.
It's March 2024. I'm in Australia and suffering the time lag for support from the US. The problem persists. I am horrified that at least a proven work-around has not been published.
Problem Solved with no help from Articulate "Support".
- Start Articulate 360 desktop app.
- Delete all cache
- Delete all logs
- Log out of Articulate 360 desktop app
- Internet browser: delete all browsing history
- Restart computer
- Log into 360 desktop app with new identity.
- Everything should work normally, but as an individual user one has no "Team" folder.
I have two accounts, a personal account and a business team account. Any time I publish to Review 360 the module goes to my personal account. I am working on a different computer, logged out/logged in with the team account, and reinstalled Storyline. I'm logged out of my personal account on the other computer. Yet the module publishes to my personal account. I need to get a solid answer to this problem ASAP, as nothing in this thread has resolved the issue.
Brent,
Sorry you’re struggling. Articulate never fixed the problem. The only work around I could ever use was to manually publish to Articulate through the web. As in publish within the app as a zip file and do it yourself.
Go to your Review page and at the top it says “Upload a file,” and do the manual upload.
Otherwise, Articulate help was beyond useless.
