Forum Discussion

Community Member

27 days ago

Questions and answers not showing up on mobile device

Hi there, this is a first I have an employee using a Samsung Galaxy mobile device some courses are working fine for her, she can go right through the quiz portion without any issues but she's working on 3 courses right now, when she gets to the quiz, sometimes the questions and answers disappear she can't see anything but the submit button. I've deleted and reset her up 2x now on one course imparticular and it just keeps doing this. These courses have been in circulation for over two years so this is an isolated issue I've never seen before. Does anyone know if there is a setting on her phone that could be causing this issue, or could it just be a dip in an internet connection causing this? My LMS is looking into this as well.

1 Reply

JHauglie
Community Member
27 days ago
If the course has been in circulation for two years and you have not had this problem before, it would seem that the problem is with the user's access point. So yes, a drop in connection would have this; but also the browser used on the device.

Have her try at least three browsers (Chrome, Edge, Firefox) and see what happens. Otherwise, you can't really do much else other than encourage her to use a different device.

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If the course has been in circulation for two years and you have not had this problem before, it would seem that the problem is with the user's access point. So yes, a drop in connection would have this; but also the browser used on the device.

Have her try at least three browsers (Chrome, Edge, Firefox) and see what happens. Otherwise, you can't really do much else other than encourage her to use a different device.

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