Quiz not allowing student to select answer choice in quiz

Hi Debbe,

Can you tell us more about where you're hosting your quiz and testing it? If you're testing it locally that may be a part of the problem you're running into, and you may want to look at testing it within one of the web servers in this article.

I have just downloaded Quizmaker 13 for trial and have the same problem. Multiple choice answers wont select. The quiz has been saved in web format.

Thanks Steven for popping back in to assist Aaron here.

Aaron, you are welcome to test your content in SCORM Cloud as I shared above to see if you can identify where your issue lies.

Hi Aaron,

Sorry to hear that some of your users are experiencing this same issue.  Sadly I never found a solution.  Like you, I can replicate the issue when I log in as a student who is experiencing the problem, but have never been able to make it happen on my own.  

The LMS I use says it's something wrong with Articulate and Articulate says it's something wrong with the LMS.  A person I spoke with at Articulate said I'd need to have my end users install some special software that would record the communication going back and forth between the course and the LMS to try and troubleshoot the problem.  Unfortunately I'm not able to ask my end users to do something like this and continue to have to deal with this problem.  I just reset the course when it happens and go through it to get them to the point where they got stuck.  Hardly a good use of my time, but it's the only solution I have at this point.

I am going to be changing to a new LMS in the next few months, so I'll be interested to see if the problem still occurs after making the switch.  If it does, I'll be inclined to believe that it's an Articulate problem.  If not, then the LMS would be suspect.   

Check back with me in a few months and I'll be happy to let you know what the outcome of switching to the new LMS has been as it pertains to this issue. 

Good luck in your efforts to find a solution to this problem.  I hope you have better luck that I did!  And feel free to touch base with me if you have any specific questions about my experience. 

Thanks, 

Steven 

I am having the same issue with a small and occasional population of our students. When logging in as the particular student experiencing the issue, we are able to replicate. When logging in under our own accounts, the course works fine. We've found that the use of Tab and Space or Enter works with the multiple choice quiz questions. However, for drag and drop or matching, this option does not work. Clearing the attempt in the LMS and starting the course over seems to resolve the issue for us, but it's unknown what is causing this to occur (Articulate Quizmaker or LMS). I've attached a Jing screencast of the issue so that the experience can be shared and perhaps a fix determined in Articulate if that's where the issue lies.

http://screencast.com/t/qVRel2OZXgul

Hi Steven!