Quiz Problem With Rise

I Finally managed to solve this issue by adding one more block "congratulation slide" after the Quiz. So the quiz can not be the last lesson with the navigation mode set to restricted. 

If there is any other solution plz share with me.

Thanks

Hi there, Hossam.  I saw the same thing - stuck on the last quiz question.  Don't worry - I'm getting this information in front of our team so we can take some next steps.  Thanks for sharing your workaround.

I'll keep you updated here in the discussion!

Thanks for your reply, I also encountered another problem when the navigation type set to "restricted" within the LMS. When the user pass the course and exit when he come back the course doesn't load. I tried the same LMS settings but i set the navigation type to free and it loaded properly. I am trying different settings hopefully i will be able to solve it. Please let me know if you have a solution for this one too. 

Thank you

Hi Hossam,

When you see the course not loading, do you get an error message or just a blank screen? 

What other settings do you have in your LMS to modify how a user could relaunch a course? 

 

Hi Ashley,

When you see the course not loading, do you get an error message or just a blank screen?  --> Just blank screen with no error message.

What other settings do you have in your LMS to modify how a user could relaunch a course?  -> user can relaunch the course by clicking on the exit button and resume to the course again.

Thank you

Hi Crystal, 

Thank you for being very helpful. 

Just finished testing the course and the two problems i encountered was resolved as the following:

When the menu set to restricted:

1- The Assessment calculates properly.

2- When the user exit the course and come back it loads properly.

There is one additional problem i encountered before, i hope you have solution for it too. The problem is as the following:

1- A user fail to pass the assessment.

2- The user decide to retake again,

3- After couple of questions the user exit the assessment before completing it.

4- The user come back later where he left off and complete the assessment.

5- The assessment results never calculate. no error screen just white blank screen "image attached". It happen with both restricted and the free menu type. 

6- In order for the assessment to calculate properly user must click "Take Again" and finish it at the spot. If user exit before completing the assessment and come back to finish it later the result doesn't calculate until he press "Try Again" and finish it at the spot.

i tried with different settings within my LMS and it come with the same results every time.

Thank you for your help and support.

 

 

Hi Hossam,

Was this course exported again after the fix that Crystal mentioned? I'd also be happy to test it in a few other environments if you could share you Rise export folder here with us. Upload it using the Add Attachment button at the bottom of the ELH reply window. 

Hi Ashley,

I tried to share a quick example but unfortunately for security matters i cant upload any file here even though it was just a quick example of a 4 questions quiz. The problem still the same:

If the user fail to pass the quiz on his first attempt, then pressed "Take Again", then after one or two questions the user decide to exit the quiz to complete later. when he come back where he left off and finished the quiz, the quiz result will not be calculated. He must then press "Take Again" and finish it at the spot before exiting the quiz. Otherwise the problem will occur again.

Thanks

Hi Ashley,

I managed to upload an example. Hope it can help to figure out a solution. Here is an accessible link

https://crownworldwidegroup-my.sharepoint.com/:u:/g/personal/hanber_crownww_com/EQn5bzlq4QBKs_l1-Dos4goBfShEN8esdeYRyLSNFoREIQ?e=xDroWj

 

Thanks,

 

Hi Hossam,

I couldn't access your link, it looks like I needed a log in?

I tried to replicate what you described though in this sample Rise course about Fruits. Can you let me know if you see the same behavior testing there? If you're able to take a Peek of the problem that would help me follow your exact steps.