Forum Discussion
Reach - Certificate Download Issues
This morning I am unable to download completion certificates - I get an error message saying try again. I have also tried to download certificates which I have already successfully downloaded previo...
Hello KarineThompson,
Sorry to hear that you ran into this issue.
We're not seeing reports from other users regarding this behavior, so the incident appears isolated. Please reach out to your network admin so they can check to see if downloads from Articulate endpoints are still enabled/allowed. If access to endpoints is allowed, please open a case with our support team so we can take a closer look at what's preventing you from downloading the certificates.
Morning, thank you for your response. Nothing has changed on our network (I already checked that) but its all working fine this morning.
Many thanks
Hi KarineThompson!
Glad to see Joe has been helping you!
Thanks for following up and letting us know the issue has been resolved. Have a great rest of your week!
