Forum Discussion
Button malfunction - only part of the button is clickable
Hi,
I have some buttons that are malfunctioning. On some buttons, only part of the button is clickable. When a learner hovers over the malfunctioning button in certain areas, the cursor stays as an arrow and does not turn into the hand, signifying clickability. If a learner doesn't realize this and clicks when the cursor is only an arrow, nothing happens, even though they are clicking on the button. The story file previews perfectly, but when published we have this issue. A work around could be to change the hover state to a different color, so that the learner has another more obvious clue where the object is clickable. However, that doesn't address the root problem of the malfunctioning button. This was originally built in Storyline 1, then updated to Storyline 2. Both versions have the same problem.
Has anyone else had this issue?cares.unc.edu/Preview/OC_button_malfunction/story.html
I can see the problem you are having. Can you share the .story file with us. I have some ideas what might be happening but I would be guessing without seeing how you built the slide.
Was a solution found for this? My course started doing this randomly.
Hi Nate!
This thread is a bit dated and I do not see an update to the issue shared here. Would you be able to share your .story file so that we could take a look?
I'm encountering the same issue. Three buttons on a slide do not appear to be clickable unless the learner hovers over a specific area of the button (upper left portion of the button). I've deleted the buttons and rebuilt them. The problem still occurs sporadically. What was the solution to this issue? Using Storyline 3 and updated the software yesterday, hoping to eliminate the issue, but the issue persists.
Hey Monica, thanks for reaching out!
That certainly sounds odd. What Windows Display setting are you using? Is the scale set to 100%?
If so, I'd love to take a closer look at your file to try and nail down the cause of this problem. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Yes, my screen ins 100%. However, I imported the screen and sent it to you privately. The issue still remains. I look forward to hearing from you soon. Thanks so much! - Monica
Most of the time that I see user's having that issue is because they are trying to use a group as a button (most people do not know that almost all shapes can have text added to them and you don't have to add a text box over the object). This causes the hover to act funky sometimes. Or, you have something in your timeline that is above it, possibly part of a text box. It keeps the button from being fully accessible.
Thank you. That's not the issue either ... sigh. I don't have anything interfering or in the timeline causing this issue. Yikes. I sent the exported slide to Articulate. Let's see if someone discovers anything. Thanks again! - Monica
Monica, any chance you can share your story file?
I sent the one slide privately to Articulate for evaluation. Thanks!
No worries, is the button a grouped image, or a single object?
It is a single object. Text is directly on the button, not a separate textbox
Well hopefully someone can get to the story file for you. Good luck. If you can't find help, I am happy to look at the story file for you.
I hope so too. The behavior is very inconsistent. Thanks again!
Hi Monica!
I just sent you a Peek video of what I saw when I previewed your file. Let's keep the conversation going in your case!
I responded. Thanks.
