Forum Discussion

EdwardDempsey's avatar
EdwardDempsey
Community Member
17 days ago

Reach 360 - Modify Status

I have a course that was imported from Go 1. For one the learners they completed the course, but the status has not updated to completed. It is still sitting as 'In Progress'. Is there a way of manually changing the status of a learner's progress on an individual course?

Look forward to hearing what you all think.

 

cheers

Eddie

  • Hi EdwardDempsey,

    Thanks for reaching out!

    If your course is still in the "In Progress" status in Reach 360, the completion requirement may not have been met. Would you be willing to share a copy of your course here (Storyline 360 project file only) or privately by opening a support case so we can investigate? We'll delete it when we're done testing!

    • EdwardDempsey's avatar
      EdwardDempsey
      Community Member

      Thank you for reaching out. It is just for this one user. All others have completed successfully. My question is, can I change the status manually for the user?

       

      Cheers

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff

        Hi EdwardDempsey

        I see that you've opened a support case and that you're working with our colleague Jan. You're in excellent hands! 

        We'll continue the conversation over in your case. 

        Have a great weekend!