Forum Discussion
Reach 360: Can't edit course thumbnail
I saw an answer about how to change a course thumbnail in Reach 360 posted 4 months ago, but the answer was you needed to click on the course thumbnail and be an Admin to view the Details tab after opening course information from the Manage page.
I am a Reach 360 Admin and after following the instructions, I can't see the details tab. I only see the Groups and Learners tabs.
There were suggestions I clear my cache or login using a different browser. I did those things and I went as far as disabling my ad blocker in case it was interfering in some way.
Thank you.
-Eric
7 Replies
Eric,
That worked! thank you for your help!!
Glad to help. The current documentation, as I'm sure you've seen, is incomplete on this issue.
Hey Eric! Thank you so much for surfacing the missing bits in our current documentation. I've built out a more comprehensive process that gives full details on how this works for different types of training deliverables in Reach. Appreciate the chance to optimize things like this for the community!
I am having the same issue. I am assigned as an admin to reach 360, yet I do not see the details tab option when I am trying to change the thumbnail picture on my course section.
Good morning, Emily.
In working with Articulate tech support and reading between the lines of how the Articulate family of courses worked, I realized that the Details tab is not available if you are publishing courses from Rise to Reach. The Details tab will only display if you import and publish Storyline 360 courses.
We create our courses in Rise and then publish to Reach. Each of our courses are duplicated because version A contains screenshots displaying computer system A, which is transitioning away, and version B, which display screenshots of the computer system we are eventually transitioning to.
The fix for me, since I could not change the thumbnail in Reach, was to change the version A cover images in Rise and then republish to Reach. We have a total of 60 courses, so I had to edit and republish 30 cover images. -Eric
Hi EricLian​!
It sounds like you're having trouble accessing the Details tab in Reach 360, despite being a Reach Admin!
I appreciate the troubleshooting steps you've tried so far. I'd like to connect you with our senior support engineers who specialize in Reach 360 queries. I've opened a support case on your behalf, so they can work with you directly on this issue.
They should be following up with you via e-mail, shortly!
Thank you, Steven.
I appreciate your reply.
-Eric
