Forum Discussion

shereejenkins's avatar
shereejenkins
Community Member
5 hours ago

Reach 360 Managing Users Passwords

Hi,

I only have the free account for Reach 360 that comes with the Articulate License.

I have a learner who has an issue with their password, but I cannot see anything on how to manage learners and their account settings? The learner has clicked on forgot password link but is not receiving a link to reset their password. 

Can anyone help with this issues with regards to what I need to do?

Reach 360
  • GingerSwart's avatar
    GingerSwart
    Staff
    3 hours ago

    Hi @shereejenkins, There isn't a way for an admin to reset a learner's password for them, but I recommend looking at Manage > People > Users to double-check that their email was entered correctly. If it is, then I'd have them make sure that the reset emails aren't getting caught by a spam filter. If that's not the problem, then I suggest opening up a case with our Support team. I hope that helps. Please let us know if you have any questions. 

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