Forum Discussion
Reach Completion Time
We have a video inside a Rise course on Reach. The video is locked down so you can change the speed up to 2x, but not seek forward. The video must be completed before the learner can move on to take the course assessment and complete the course.
For several of our courses, a user is showing impossibly short completion times, but was still able to access the assessment and complete it. (e.g., 5 minutes in a course with a 60-minute video; the fastest they could have gotten through it is 30 minutes at 2x, assuming they sped through the assessment).
We have tried to duplicate this result consistently but have been unsuccessful. The closest we got was that one tester was able to have it on a window slightly tucked behind another one while it ran, but not enough to trigger Reach to stop playing the video, as it wasn't the main window anymore. Our other tester did not get the same result.
Do you have an idea of how this happens? We figure we can't prevent it, but we would like to be able to explain why it occurs.
1 Reply
Hi BridgetBrowder,
I'm happy you reached out about this!
I'm curious, is it always the same user who shows the short completion times? Do you know what device they're using? If you're comfortable sharing the course with our team we'd be happy to take a closer look at what's going on. We'll delete all files from our system once troubleshooting is completed!
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