Forum Discussion
Reach courses/learning paths not loading for learners
Hello all! Wondering if anyone else is experiencing the same issue this morning. When our learners select a course or learning path to start, they are getting a screen that says "Sorry, the page you are looking for does not exist." Prior to today, we had no issues with our learners accessing courses/learning paths. I enrolled myself in several different courses and learning paths this morning, with the same error when I tried to open them. I have ensured that all courses and learning paths are live and we have not done anything different with them, so I am wondering if something is happening with Reach today? Anyone else experiencing this issue?
Thank you both for your quick response! Glad to know it's not just us. I also submitted a case, so hopefully with our posts here and our support cases, folks at Articulate will see that there is an issue today. Thank you so much and hopefully it's fixed soon!
Hello,
This incident has been resolved. If any of your learners still encounter the error when accessing courses in Reach 360, please open a case with our support team so we can take a closer look at what's happening!Hello everyone,
Sorry to hear you're encountering issues with the Reach 360 platform!
The Reach 360 platform is currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible! I apologize for the disruption, and we'll let you know as soon as Reach 360 is fully operational again.
Thank you for your patience!
All of my learners are experiencing the same issue and pop up. Not sure what the issue is. I have put in a support case, but have not heard back. I too enrolled myself into different courses and learning paths, and I am receiving the same message when I try to open the learning.
We are having the exact same issue. Have raised a case with support, no answer yet, and supposedly "all systems operational" on the status page (seems to not be the case). Good luck!
