Forum Discussion

DanielleEllis's avatar
DanielleEllis
Community Member
3 years ago

Record Screen Issues

(Issue 1) I have 3 monitors and when I record my screen on my non-primary screens it records the entire screen along with parts of my additional screens. I have adjust the aspect ratio and size to match the story size multiple times and can't get it to record only what is in the recording window. 

(Issue 2) If I record on my primary screen (laptop) it seems to be better but when I insert the video as step by step slides it is duplicating the screen and overlapping it. 

Any thoughts on how to fix these issues?

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Thanks for reaching out, Danielle! Happy to troubleshoot this with you!

    Can you confirm that the monitors and computer display settings are set to 100% (96 DPI) resolution? If all displays are already set to this %, and you still have the issue, let us know, and we'll keep digging!

  • DanielleEllis's avatar
    DanielleEllis
    Community Member
    3 years ago

    My screens were at 150% but I adjusted to 100% and still had the same issues.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Thanks for giving that a try, Danielle! 

    You should be able to use all three displays if their display settings are set to 100%, so from here, I'd like a support engineer to step in and work with you directly. I've created a support case on your behalf, and we'll reach out via email with the next step!

Related Content