Forum Discussion
Recover Screen Recording?
I did a screen recording, and exited out of it successfully, then renamed the recording. I pressed the insert button to place it into my project, but then changed my mind because it was taking a long time to insert and I needed to do another recording while my SME was available. So I hit Cancel. Now, the recording is nowhere to be found in the list of available screen recordings. Is there a way to recover this recording? And is there a way to save recordings without inserting them immediately? If the answer to both of these is "no", perhaps that's something the development team should address.
Hi, Tamika -- Thanks for your question and so sorry to hear of your troubles!
Unfortunately, I don't believe you'll be able to recover the screen recording. You could look in the "Record Screen" drop down within Storyline to see if it's still accessible there, or perhaps someone in the community can share a workaround they may have discovered to assist you further. Otherwise, it may be necessary to re-record as described here.
And if you would like to submit a feature request for functionality you would like to see made available in the future, here is the form you would need to connect with our Product team. :)
Hi Chrstie,
Thank you for your response. Unfortunately the recording does not appear in the "Record Screen" drop down area, and your response is confirming what I was dreading! I was hoping it was cached somewhere that was possibly retrievable. If anyone has any ideas on how to retrieve the recordings if they exist somewhere in eLearning Limbo, please let me know!
I'll submit a feature request as you suggest, because I think that you should be able to save the recordings from that screen without inserting them into the project, or at the very least have a pop-up alert warning you that you will lose your recording completely if you cancel without doing so.
Hi, Tamika -- Sorry to hear you were not able to retrieve the recording, and yes, please share your thoughts via the Feature Request form when possible.
Are there any plans to fix this issue? As the video is being saved, the file should be protected against a crash. I lost several sessions with hours of screen recording from Storyline 360 crashing. It would be great to have Storyline 360 protect these recordings, people's time is valuable and sometimes making a SME preform a long task again is lost productivity.
Hello allen!
This discussion was posted about another version of Storyline. With Storyline 360, we have an auto-recovery feature, so your project is backed up in your Temp files if you have this feature turned on.
I'm sorry you're running into issues with Storyline 360 crashing. This is a snag that we'll want our Support Engineers to step in and troubleshoot with you. You can reach out to our Support Engineers by submitting a support case.
Is there an option to have storyline prompt you that a crashed file has been saved, would you like to recover it?
Hi allen!
Yes, you’ll be prompted to recover your project the next time you open Storyline if it closes unexpectedly. Just make sure the auto-recovery feature is enabled, and Storyline will automatically save a copy of your project at the specified interval (after you’ve saved it at least once), and the prompt to recover the file will appear when reopening!
Let us know if that’s what you had in mind!
I have the automatically save copy setup. I had storyline crash a few times and it never has prompted me to recover. I was able to restore the .tmp file from the last crash, but no other .tmp files were available. They must get overwritten if you don't recover them immediately. As opposed to the Powerpoint method, where it ask you when you want to delete the non-recovered files.
Hello allen!
I apologize for the trouble! You should be prompted to recover the file if you've already saved it once. If that's not happening when using the latest version of Storyline 360, we'll need our Support Engineers to step in. You can reach them in a support case! I'll make sure to follow along to see what is causing the snag.
