Forum Discussion
Rectangle changing to incorrect colour
This is by far the oddest Storyline-ism I have come across. One of my team just sent me an email asking the following question:
"when I attempt to change the colour of rectangular buttons to black (from red) - it makes them white! Any thoughts?"
So I take a look at the same file and sure enough, when I try to change the colour of the same buttons from red to black they become white. This does not happen when I choose any other colour just black. The only way I can make the button black is by formatting the shape and manually entering the hex value for black (#000000) in 'more colors'.
Has anyone experienced this new and exciting quirk of Storyline?
We are running Storyline 360, my team member is running an older version of SL360 but I am on the most recent.
I have included the file for anyone who wishes to see it in action. I have stripped it out of the original file and put it into a fresh file.
Hi, Kai.
Thank you for sharing those details and your .story file. That is really odd!
I opened a case with our support engineers on your behalf, and I'll be following along as I'm very curious about what might be causing this. You'll receive an e-mail from our team soon!
Thanks Maria, I look forward to hearing what they find out!
Kai
@maria and/or @kai - any answer for this? I'm experiencing the same issue and it's driving me bonkers!
Hi Brittany,
I'm sorry to hear that you're experiencing this issue! I'm happy to help troubleshoot.
I looked into Kai's case, and it appeared that there was a minor file corruption that affected the custom slide master used. Changing the slide master to the default with the following steps resolved the problem.
- Right-click the slide and select Apply Layout
- Select Blank from the default slide master
- Recreate the custom slide master and apply it to the slide to restore the project.
We'd be happy to take a look at your specific file to investigate further! You can upload it here or share it privately through a support case. We'll delete it from our systems once troubleshooting is complete.
I can't recreate the issue now, but I will try this fix when it happens again (usually happens at least once a week). Thanks so much, Kelly!
