Forum Discussion
Removal of the Black Screen at the start of the Articulate Storyline Module
Dear Articulate Team,
Hope You'll well!
We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the module. (Please see the attachment for more details)
We wanted to represent our solution to the client without the black screen preferably OR at least be able to change the style of the page?
Your quick solution would be appreciated.
30 Replies
Same issue here! After the recent update I am now getting the black play button at the start of EVERY slide preview, not just when you preview the whole project? This wasn't happening before the update? Very irritating! The fix about Inserting a blank slide at the front of the project is NOT working!
David,
It seems I'm not the only one having issue with the updates. I went back to an older version of Articulate because of so many issues that have been coming up with the new updates. Its a temporary fix but at least my courses are working again and I can finish my courses to meet my deadline.
I've had a similar issue just recently, I have just one slide in my course and there are two layers with videos in each. I tried all the suggestions above but none worked to get rid of the big play button at the start so I rebuilt it from scratch to see where the problem started from and it seems that it all works fine (without any big play button) until I add the closed captions to the videos, either by uploading them or by typing them in manually. Once the captions are added I get the play button again. Is there a way around this? I really need to add the captions but also don't want to have that big play button. Putting a blank slide doesn't work for this - the only way I can get rid of the play button is to remove the captions!
If you have only one slide with two videos the problem will be the media being on the first slide of the course.
I tried putting in a blank slide but that didn't work either.
I'm seeing the same issues as everyone who has posted in the last week. I thought I was doing something wrong but now realize it's Articulate...not me. This is incredibly frustrating. Other colleagues have assigned a cover slide, which is fine if you create one continuous course. I have multiple scenes to break things up. PLEASE fix this issue!!!
Hello All,
I wanted to share that we are currently tracking a known issue where a play button shows even if there is no media file on the first slide and there is closed captions present in the slide. One workaround is to downgrade your installation to Storyline 360 Update 81.
I've added this community post to the bug report so we can notify everyone subscribed to this thread as soon as a fix is released, and we're very sorry for any inconvenience this bug may have caused!
Thanks Jose! Downgrading to Version Update 81 has now resolved the issues I was experiencing with the Play button appearing when previewing individual slides within Storyline! I await confirmation of the fix in due course!
Thank you for sharing that downgrading to Update 81 works for you at the moment, David! In the meantime, I'd like to share the article below on how we address bugs:
If you require any further information, please let me know!
For clarity Jose, this line "I wanted to share that we are currently tracking a known issue where a play button shows even if there is no media file on the first slide and there is closed captions present in the slide.", do you mean closed captioning in the project or on the first slide? I don't think there can be CC if there is no media.
Hi Michael!
I'm happy to jump in here and apologize for the confusion! Yes, the bug refers to Storyline projects with closed captions on other slides. Thanks for clearing this out!
Hi Everyone!
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
I had this issue as well. Just installed the newest update today (12/20/23) and it resolved the issue.
Thank you Maria! THIS IS THE SOLUTION! In the player settings, select a cover photo of course! It will replace the black screen! So easy!
