Replay Crashing

Thanks for reaching out, Sheryl, and I'm sorry to hear Replay is giving you trouble. I see you also opened a case (smart idea!) and are working with my colleague Renato.

It looks like he sent you a link to our tips for managing project files. Let us know if you're already following those recommendations in that article, and we'll keep digging!

Yes, I have this issue all the time. It's too bad, because I really like the functionality of Replay, but I'm beginning to conclude that is just not high-powered enough for the video editing I'm trying to do (10+ clips, plus sound clips, plus graphics). The worst is when the file is also corrupted, so I lose all of my work. I've begun saving every few minutes, and saving multiple versions. But each save can take 5 full minutes or so when the files get larger, so the editing is extremely slow going. I still do think Replay is great for small projects with lower-res videos, but I'm at a tipping point where I'm going to invest the time to learn Adobe Premiere and move some of my more complex projects to that platform.

This has just happened to me too, and the crash has lost my original which means I can now only hope someone else in my organisation has a copy, otherwise it's gone.  I've raised a case but not too hopeful at this point.

It seems this has been going on for a while so I'm wondering why it's still happening, and if Articulate staff have any update / advice / best practice they could share here rather than keeping the information locked in individual cases.

Hi, Helen – I see Rowie recently shared steps for recovering your Replay file. I hope those steps help you! Let us know if you have any questions about that.

Hello, Naomi – Replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here!

Mine keeps crashing as well.  I have opened a case.  I've only had this issue with much longer videos, so it may not be able to handle videos that are longer than a few minutes, which is disappointing.

Hi Helen!

I'll have Rowie resend you his email that contains those steps for recovering your Replay file. Keep an eye on your email for a message from him soon!

Hi. I too am trying to publish a Replay 360 1.5MB video.. Its crashing at 82% published.  I've watched via "task manager", my memory consumption.. Its fine.. maybe 45% exclusively consumed for the Replay publishing..... then it "kicks me completely out of Articulate".. I've tried to publish my 12 minute video a few times...  Any suggestions?

Welcome, Jesus. Sorry you're at this obstacle!

Smart move to also open a support case. I see that my teammate, Jose, is working with you one-on-one to figure out what may be going on. I'll follow the case so I can share any important insight here, too.

We'll help you get through this oddity!

It looks like this issue persists as of Feb 2020, I don't see a solution posted on this thread. Replay crashes when publishing a 5 minute video with a couple of video clips, images and audio. This is disappointing as I don't think you have a solution for this and I need to look for another product.

Hi Mouad,

I'm really sorry you're experiencing crashing as well when publishing a five-minute video! I've enlisted the help of our support engineers to reach out and work with you one-on-one to troubleshoot what may be causing the crashes to occur.

Be on the lookout for a response soon!