Forum Discussion

LoriGainer's avatar
LoriGainer
Community Member
8 months ago

Replay will not save

Hello all.  I just started getting an error popup in Replay saying something went wrong with Articulate and it might close, but it doesn't close.  And now when I try to save my project, I'm getting an error message that states:  "The project file could not be saved.  Content track items must be in strictly ascending order". 

I have no idea what that means.  I have worked on this project for several days and I don't understand why I cannot save it now.  I also do not want to lose several days of work!  Thank you for any help!

Replay 360
storyline 360
Studio 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    8 months ago

    Hi Lori!

    Sorry to hear that Replay 360 is giving you errors when saving a file!

    To clarify, does this error occur across multiple files, or is it specific to one? Also, do you have hardware acceleration enabled? This article outlines how to check, as well as how to enable the option if necessary.

    If you're comfortable sharing a copy of the file that's giving you trouble, we'd be happy to take a closer look and test it on our end. Feel free to upload it here in the discussion or privately through a support case.

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