Resource Document Not Working?

I know this is a pretty old thread, but I had the same issue today! And believe it or not, it was just the name of the PDF file I was trying to use. The file had a word with an apostrophe in it (the word "communicator's"). When I took that word out of the file name ... it worked. Crazy! Thanks for the help.

So glad that you were able to find the help you needed, John. Thanks for popping in to share :)

Hi Lindsey!

I'm happy to help! I just tested this out and didn't have any issues accessing a PDF in the Resources tab. Here's the project.

Can you try uploading the published web version in a zip folder to Tempshare? Tempshare will generate a link that you can access for 10 days. Can you let me know if the PDF is accessible in that output?

Similar problem here. When I publish to Review the PDF I have in Resources opens without issue. In our LMS I get a 404...thought it might be filename length but nope, then browser but getting same result in Chrome and FF. Can Articulate staff send me a Tempshare link to diagnose? Thank you.  Just uploaded to tempshare with link in post above...URL ends with... e11c9/story.html

Hi Kai,

I'm sorry to hear you're experiencing this issue as well! It looks like you've started a case with our support team and my colleague, Lianne, has offered some additional steps to try to get that PDF working!

Feel free to let her know if it's now working or if you need further help!

Kai, we have found that if there are any special characters in a file name, like the pound sign, it breaks the resources download. Also, I have some "old-school" users who would put periods instead of spaces when naming files. So we would have "File.name.draft.1.doc". This always causes problems. We try to stick to only alpha-numeric files names, and that seems to help.

I ran into something this week that may be affecting this issue.

I don't have a subscription to MS Office Suite products, but I do have an MS email account, so I am able to access and use online Office 366.  When I create a Word doc, I am directed to the online 365 version.

This week, I created a Word doc., saved it as a PDF in my Articulate file, and then included it in the Resources of a project.  When published, that file would not open or download, but another PDF file in that same project and source folder worked fine.  When I went back and recreated the document with Google docs and saved as a PDF (as the other resource file had been done), it also worked fine.

I'm not certain, but it appears to me that creating a Word doc without having the full Suite subscription contains within it some line of code that then prohibits ASL from downloading it.