Forum Discussion
Resume Course Issue
We have recently started having issues with courses being able to resume when a learner has completed the training.
The screen to resume that we have always seen appears as expected.
When the Resume button is clicked, it now goes to another screen with Yes/No buttons to resume where you left off. This screen is new to us and neither button works.
Note: The Restart link will take learners back to the start of the module and works fine. It's only the Resume button that causes issues.
The learner has to click the Menu tab and use that to get to any slide, but that isn't obvious to the learner. We would be fine with the screen if the Yes/No buttons were active, but I can't find anywhere within Storyline to add functionality.
These are slide properties:
Our LMS admins think this has to do with our SCORM package, but we're publishing the same as we always have.
Has anyone else had this issue or know how to resolve this issue? If it's not a Storyline issue, we'll open a ticket with our LMS company.
3 Replies
Hello AlisonPepin-413,
I understand that your learners are unable to successfully resume a completed or partially completed course using the Resume button. Happy to learn more!
- What LMS are you using to host your content?
- What LMS standard are you selecting when publishing your Storyline 360 course?
- Are you experiencing the same behavior when testing the course in SCORM Cloud?
We'd be happy to review your file after you've completed testing in SCORM Cloud. You can share a screen recording of this behavior and your .story file in a support case so our team can take a closer look.
Looking forward to hearing from you!
We use Intellum to host the content.
We use SCORM 1.2 when we publish our files. We tested the SCORM 2004 and it is incompatible with our LMS.
I'll test the course in SCORM cloud. We haven't yet.
Is the Yes/No button screen part of Articulate? Our team hasn't seen that on other modules we've published.
Hello AlisonPepin-413,
Thanks for these updates! To continue the conversation, I've opened a support case on your behalf. We can learn more about your results in SCORM Cloud and have our team take a closer look at your setup. We'll be in touch shortly via email!
