Resume Course Issue

We have recently started having issues with courses being able to resume when a learner has completed the training. 

The screen to resume that we have always seen appears as expected.

When the Resume button is clicked, it now goes to another screen with Yes/No buttons to resume where you left off. This screen is new to us and neither button works.

Note: The Restart link will take learners back to the start of the module and works fine. It's only the Resume button that causes issues.

The learner has to click the Menu tab and use that to get to any slide, but that isn't obvious to the learner. We would be fine with the screen if the Yes/No buttons were active, but I can't find anywhere within Storyline to add functionality.

These are slide properties:

Our LMS admins think this has to do with our SCORM package, but we're publishing the same as we always have. 

Has anyone else had this issue or know how to resolve this issue? If it's not a Storyline issue, we'll open a ticket with our LMS company.