Resume saved state not working

Hi Dinh,

The "Resume Saved State" slide feature dictates how each individual slides reacts when you revisit them - not necessarily that the individual slide will appear when you resume a course. For instance, if you want an animation to play through only once upon the initial visit, "Resume Saved State" will allow you to revisit that slide and the animation shouldn't replay.

 If you are mainly focused on how the course reacts when you completely close out and then reopen the course, I would check your properties in the player. By default, it chooses on Restart to "Prompt to resume". You can change this and set it to "Always Resume". I would give that a try and see how that changes what you are seeing.

Shannon,
Thanks for your promptly response. I tried the option "Always resume" but no luck. The course is still loaded from the 1st slide. I notice that when I publish the course to Tin Can format, the resume feature seems to work fine. Not sure anyone has a work-around for SCORM 2004 4th format.

Interesting. I'm not quite sure then! Perhaps try to set your slide states to "Reset to Initial State" and see how that works alongside "Always resume"/"Prompt to resume". The suspend data limits may be exceeded for some reason - which I would find odd since SCORM 2004 3rd and 4th are the two with longer suspend data limits.

If that doesn't seem to help, I would put in a help ticket unless someone else has an easier answer than what my mind is currently coming up with!

Thanks. I tried "Reset to Initial State" too but no luck.

Hi Dinh,

Using the prompt to resume as Shannon mentioned should resume you to where you left off. (An exception to this is some LMSs when you meet the completion requirement, it'll force the course into review mode - you can read more about that here.)

Perhaps your LMS doesn't support that SCORM standard if it's working with Tin Can API? Have you looked at testing the same course in SCORM Cloud? 

Ashley,
I used SCORM Cloud for all of my testings.

Hi Dinh,

Thanks for confirming that. I tested it myself this AM, and saw some really inconsistent behavior with the resuming, so I've reached out to my team to take a further look at this.

Could you share a link to your SCORM Cloud output? Also, have you seen the resume prompt at all, or it's never appearing in your course?

Lastly, what browsers are you viewing it in? 

Ashley,
This is the link to my course: https://cloud.scorm.com/sc/user/Course?appId=R60Y1GNU9B&courseId=Savestagetest-2004-4th482b43c3-57af-4a1a-a1c1-98f89009cb67. I wonder how can I share the output from SCORM Cloud?

Yes, I can see the prompt message "would you like to resume where you left off?" I have done my testings on Chrome (63.0 and 64.0) and Firefox (58.0.1)

Hi Dinh,

You'd want to generate an invite link to your course - that'd be the way to share the output. It looks like you've just sent the general link to your SCORM Cloud account. 

Also, if you're seeing the resume prompt, it's just that the slide is returning you to an earlier point in the course than where you actually left off? We saw some varying behavior, so I want to make sure I share your exact set up too! If you wanted you could take Peek of the problem? You can include the "Share" link here in your reply! 

What usually happened is the system returns to a fixed slide (for example, slide 3) when I left at slide 2 or 4.