Forum Discussion
Review 360 - comments being posted under a different reviewer's name
I shared a course for review with three reviewers. For some reason, the comments for one of the reviewers are being posted as being from one of the other reviewers.
For clarity:
- Reviewer A
- Reviewer B
- Reviewer C
All invited through the review tool. Reviewer A has not provided any comments. Reviewer B has provided comments, but they appear under Reviewer A's name. Reviewer C has provided comments, which correctly appear under their name.
A fourth reviewer started to provide comments using a link (not directly invited through review). Their comments are appearing as if they were Reviewer A.
Has anyone else experienced this?
Hi CathyThornhill-,
That's very strange!
This certainly isn't expected behavior, so I've opened a support case on your behalf. You'll hear from one of our Support Engineers soon via email so we can investigate what's going on.
We experienced the same issue at the end of last week. Wondering if you have gotten any help to figure out what happened?
Hello AmandaShaffer-3,
Happy to help!
In cases like this one, it's possible that a reviewer was signed in under a different account when they commented or entered a different email when prompted. To troubleshoot the behavior, please ask the reviewer who experienced the issue to try leaving a comment using their browser's incognito or private window to see if they can replicate it. They can also test using a different browser.
If they can consistently replicate the issue while signed in using the correct account, please open a case with our support team here so we can investigate what's happening.
