Hi, I've followed the procedures (per the Review 360 User Guide) to let users review my 360 content in Review 360, but they are forced to log in (create an Articulate 360 account). I don't want to force them to do that. Is there some global setting for the Articulate 360 suite of products that my company has to manage to allow users to post comments without logging in? Thanks Tim

I encountered a problem with this today as well. I was guiding my boss to open a Review360 link while we were on a video call so she could click through the sample and I could explain. Unlike my previous experience with having SMEs review content without needing to create an account, today my boss could not even VIEW the course - we weren't even trying to let her comment. I just checked my settings for that course in Review 360 and I definitely have the box checked to allow users without Articulate IDs to comment. But when she clicked on the REVIEW menu, she had to create an account and password before she could view the course. Is it possible that something was accidentally broken with the latest update? Here is my link if you want to check it out: https://360.articulate.com/review/content/fb9dbe6e-5c63-4887-ad2b-f7931393ad41/review

Hey Tim, That is a great way to utilize Review 360! Let's see if we can get you back on the right track here. After uploading the content to Review 360, there is a way that you can share the content and allow people without Articulate ID's to review and comment. With your course open in Review 360, if you click on the Share button on the top right, you will see an option to access a shareable link: You will want to be sure that Allow users without Articulate IDs to comment is marked. The only other way you’d see a password prompt is if you actually had an Articulate ID associated with the email address you’re trying to comment with. I hope this helps!

Ok, same concept, but around the other way...is there any way to set up not just one review module, but all modules to require an Articulate ID? Is there a global setting, perhaps for an organisation that has an enterprise license? The reason I ask, is that whilst not creating an account is easier...in testing, I've found if I go back to a module someone has commented on, use this colleague's email address (I know, it's a silly thing to do, but I was testing) not only can I comment as them, but I can delete or edit their previous comments. To me, that's slightly concerning. My advice to colleagues is that we should be requiring people to set up a free account using a work email address...but is there a simple way to globally enforce that across an organisation's account?

Hi Philip, All reviewers can resolve comments, as noted in our user guide here. So yes, an individual could comment and enter in an email address that isn't their own so if that is a concern for you I'd look at requiring users to set up an account. I'll let the team know that you'd like to see this as a global feature. We'll keep you posted here if this is added in.

Thanks. I do find it odd that all reviewers can resolve comments. My suggestion would be that they can either only resolve ones they initiated, or they can't resolve at all. If that was an optional setting also, that would be great.

Review 360 - reviewers forced to log in

JohnJennings
Community Member
3 years ago
We have one person in our organization that is being prompted to enter his Articulate credentials when trying to review a course. He should not have an Articulate account. The course is set to Allow users without Articulate IDs to comment but she is still getting the prompt. It is possible to verify if he setup an Articulate account associated with his email at some point?

This is extremely time sensitive, Thanks in advance.
MCostaStienstra
Staff
3 years ago
Hi, John.

Thank you for reaching out!

We're happy to take a look at your reviewer's information to see if they have an account. Can you send us the details privately through a support case so we can get in touch with both of you?
- JohnJennings
  Community Member
  3 years ago
  Thanks...I managed to get this issue resolved...I removed any evidence of articulate from his registry..
  
  Thanks for your prompt response
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LucianaPiazza
Staff
3 years ago
Hi John!

Thanks so much for the update!

I just wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.

Have a great afternoon!

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Review 360 - reviewers forced to log in

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