Forum Discussion

KathleenWalsh-9's avatar
KathleenWalsh-9
Community Member
2 years ago

Review 360 Export Comments to CSV

Hello, I am trying to export comments to CSV but each time I get a download of False.htm. This has never happened before. Is this a system issue?

Thank you!

Kathleen Walsh

  • Hi Kathleen, and welcome to the E-Learning Heroes Community! Glad you're here! 🥳

    Thanks so much for reaching out! I'm happy to help!

    I'm sorry to hear that you're experiencing this issue when exporting your Review 360 comments to CSV. I have a few clarifying questions to better understand your setup:

    If you are still running into this error file, please feel free to share the  CSV export file in this thread or privately in a support case.

    Looking forward to hearing from you!

  • Bob_Mongiovi's avatar
    Bob_Mongiovi
    Community Member

    I'm having the same issue exporting a PDF.  Issue is if I show resolved comments before exporting, I get the False.htm file.  If I revert back to hiding the unresolved comments, the PDF exports fine, but only showing unresolved comments.  Works like this in latest versions of Chrome, Edge, and Firefox.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Hi Bob, 

      Thanks so much for reaching out! I see that you've opened a case and that you're working with my colleague Carlo. You're in excellent hands! 

      We'll continue the conversation over in your case. 

      Have a great start to your day!