Forum Discussion
MichellePrin814
10 months agoCommunity Member
Review 360 is not allowing me to upload an MP4.
Is there a size restriction? I'm getting an error message "Sorry the file you selected is not a supported file type." It's an MP4 video size 59.2MB
LaurenConnelly
Staff
Hello Michelle!
There isn't a size restriction so I'm not sure why that error message would appear. Have you uploaded other videos and still run into that error message?
Another quick step to try is using a different browser. Please keep us updated!
MichellePrin814
10 months agoCommunity Member
I was able to upload other videos. I ended up pulling the MP4 into Camtasia and re-published it. I was then able to upload the new MP4 to Review 360. Must have been something in the original MP4 publish that it didn't like.