Forum Discussion

mariaveverka-f8's avatar
mariaveverka-f8
Community Member
3 years ago

Review 360 Issues with displays

Hello:  I have a course published to 360 review, 3 users have experienced different issues...all on same internet network and on google chrome. One person gets a scroll on some screens (just to se...
Review 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi Maria,

Thanks for reaching out and I'm so sorry you've hit this snag! I'm happy to help troubleshoot and have a few clarifying questions to help me better understand.

  • Does the course play as expected in preview mode? Is this only happening when published to Review 360?
  • Is everyone that views the course experiencing some type of issue? Please have them try a different browser to see if that makes a difference.
  • Is this happening with one specific file or multiple files?

I'd be happy to test it out on my end if you're comfortable sharing your Review link. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete!