LindseySiroonia
10 months agoCommunity Member
Review 360 not allowing to publish a new version of an existing item
I've recently received the error "Something went wrong. Please try again or contact support if the problem persists." multiple times when attempting to publish to Review 360 for multiple courses. When I click Refresh (see screenshot attached), it doesn't remember the existing/prior review that was published for the same course and asks me to "Create a new item" instead. The problem I'm running into with this error is that the un-resolved comments from the prior review are now lost. I'm having to create a new item for the review, then copy and paste the comments from the prior review into the new one. Anyone else running into this problem and know how to resolve?