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LisaBicek-a6b92's avatar
LisaBicek-a6b92
Community Member
5 months ago

Review 360 Not Working - Audio and Graphics Not Timed

For two weeks I have been trying to review a Storyline 360 file in Review 360.

The timeline (?) in Review 360 is not working. For example the graphics are not timed to the audio. That is the audio ends before the graphics do.

However, in Storyline 360 Preview the audio and  graphics are times perfectly.

Has this happened to anyone before?

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff

      Hello Lisa!

      Thank you for letting us know that the issue is when viewing the Review 360 link in Firefox, but the course works as expected in Chrome. We would recommend using Chrome with Review 360 as well. If you run into any other issues, please let us know!

  • I am having a similiar issues with timeline Chrome and have submitted a ticket. In my case, the slide timeline finishes and the audio doesn't play until the very end. Also, the slides are loading very slow and animations are delayed.  When in Storyline they work perfectly fine.  But I have been having this issue with Review 360 for a few weeks now.  I am using a PC and will try to review on my Mac to see if the issue persists.  In the meantime, pleas advise...  

    • KellyAuner's avatar
      KellyAuner
      Staff

      Hi Cortney,

      I see you've connected with my teammate, Darwin, to resolve this issue. I'm glad they could help!