Forum Discussion
Review 360 Stuck - This item is still processing and will be shown here automatically when ready.
Hello-I published a Storyline 360 course to Review 360, tested it on Friday, 6.11.21 and it was working. It is now stuck with the message "This item is still processing and will be shown here automatically when ready." I do not see an error message that the site is down. My stakeholders are reviewing today. Here's the link: https://360.articulate.com/review/content/8e24d43c-bdbe-4b2d-b695-0ca3b045afdc/review
60 Replies
I am having the same issue when trying to publish as an existing item and a new item.
We are also having the exact same problem. Thank you.
I was able to manually upload, but that resulted in same "processing" message. Also tried publishing as a new version and same message... "This item is still processing and will be shown here automatically when ready."
I am having the exact same problem. Please help.
Seems I'm not alone today. I'm having the same processing issue. And I'm not able to manually upload a new version (the "upload new version" option is greyed out and disabled on the drop-down menu). I don't want to start a new review 360 publishing thread because I need to maintain the comments on the existing. When will this be resolved?
Good day, I am also experiencing issues processing my course for review.
HI, I am currently facing this issue with my project. Can you please help.
I am currently trying to replace this video with a new one and I am getting the message "This item is still processing and will be shown here automatically when ready." It has been stuck on this message for an hour. The video is only 117 mb.
I am also facing this same issue. Please help me on this.
Me, too! This is happening for new courses that are being published for the first time. I was actually reviewing another course earlier this morning without issue, but now it seems to be not working.
Hi Mario!
So sorry for the trouble this is causing! We've identified an outage with one of our service providers, causing intermittent errors when uploading content to Review 360.
I'll be sure to update this discussion when this outage is resolved.
You can also subscribe to updates at https://www.articulatestatus.com/
can you confirm if there is another outage and when it might be resolved? thank you!
Hello,
We're also experiencing the same issue - A review link will show as normal then revert to 'still processing' and seems to just stay there. It's been intermittent over the last few days - seems to me there may be an underlying issue since it's popping up for more users - is this a known issue with Articulate at the moment? I can't share the review link here due to propietary info within the module.
Hello Jason!
We don't have any current outages, but I'm happy to look into this issue with you! Have you tried publishing another project to Review 360? Also, have you tried using a different browser?
Please give both of those steps a try and keep me updated!
Hi Chetana,
Thank you for reaching out and sharing what you are experiencing and for contacting our support team directly. I can see that you are already working directly with Jose, so you are in great hands.
Hello Team,
I am also facing a similar type of issue for the last 15days. After publishing the course in Review 360, the content is not displayed for review, it is just buffering. I have installed the latest version V3.52.2 52470.
