Review 360 Webpage - Slow to Load

Hello Kevin, 

Sorry to hear that you ran into this snag. I'd like to ask a few questions to help clarify your experience: 

• Have you tried opening Review 360 using other browsers, and were the results the same if you did?
• Do you have all available updates installed for your browsers and operating system?
• In Google Chrome, does using incognito mode improve the loading time for Review 360?
• If possible, try connecting to a different network - does doing so allow the website to load faster? 

Looking forward to your response!

• Have you tried opening Review 360 using other browsers, and were the results the same if you did? Same result. 
• Do you have all available updates installed for your browsers and operating system? Always. 
• In Google Chrome, does using incognito mode improve the loading time for Review 360? It does seem to load faster, but using Incognito Mode as alternative will slow down my process, as I will need to login each time. 
• If possible, try connecting to a different network - does doing so allow the website to load faster? 111.5 mbps download is my current network, which should handle it just fine. 

It's really hit or miss. Sometimes I wait forever, other times it's pretty quick. Either way, there is always a wait. 

Sure, I'd be happy to schedule some time. You can reach out to me at my email for my account. 

In trying to troubleshoot, I came across this thread -- a little old -- but shows that this is not something unique to my situation: https://community.articulate.com/discussions/review-360/slow-to-load-my-contents

Looking forward to meeting with you. 

Kd 

I am having this same issue.  What did they do to solve your problem?

Hi Karla!

It looks like the fix for Kevin was to clear the browser cache. My colleague Joe responded to your other message with additional steps.