Forum Discussion

CassieLeishman's avatar
CassieLeishman
Community Member
2 months ago

Review Comments Dissapearing

Hi Everyone! 

I recently had this happen twice in two weeks where my reviewers (sent the "anyone with the link and allow users w/o Articulate to comment) starte making comments and they would immediatley dissapear and since they were new to using it we lost an hour worth of review comments. Then after an hour the comments started to stick and had no issues after that. It is so BIZZARE and I feel crazy haha Anyone know what could be happening? 

I have used Mighty in both of these courses, maybe that is why? But it makes no sense why it works after an hour. I have to have 4 leaders review this course next week so would love any support. 

Thanks :) 

Review 360

1 Reply

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi, CassieLeishman!

    Thanks so much for reaching out about these disappearing comments. This certainly isn't expected behavior, so I've opened a case on your behalf with our Support Engineers. They'll be in touch soon via email to begin troubleshooting!