Forum Discussion
Review comments not coming through
I have some Storyline files out for review at the moment. This morning I got 15 email notifications of new comments in a particular Review file. However when I go into Review to look at the comments in context, they are not there. I have been using Review a lot on this project and this is the first time this has happened to me. I am at the pointy end of the project so really can't afford to be losing time with problems like this at this stage.
Thanks
Catherine
36 Replies
Catherine - is it possible the reviewer or someone else is resolving those comments?
Try toggling on "Show Resolved Comments" and see if that reveals them.
No, show resolved comments is already switched on.
Catherine - I messaged you direct to get more info on your item and see if I can help get this resolved.
Ok, so seems there is a bug and no fix possible until later this week! Aaaargh!
Note to others: be careful when updating your storyline at the same time as someone else is entering review comments until this bug is fixed. My case number is #01097309
Hi Catherine - I just encountered the same problem. Someone was reviewing the course and as I was republishing it. I received a bunch of email notifications, but when I go into the feedback section, the comments aren't there. I'm looking forward to hearing our this one is resolved. Thanks for blazing the trail.
Hi Jason. Thanks for reaching out.
If you're able to share your Articulate Review share link, could you send it here to me privately?
I'm following this issue, and I'll be sure that this discussion is updated as soon as we have new information to share. You'll get an email notification when I do.
Done. Thanks Crystal.
Hi Catherine and Jason,
We pushed a fix to Review last night that should resolve the issue where comments might appear to be missing if they were posted by reviewers who weren't signed in with an Articulate ID and the author published a new version of the course.
Let us know if you have any questions!
Thanks. I'll let you know how I get one once I figure out how to publish my course (re: https://community.articulate.com/discussions/articulate-storyline/articulate-storyline-error-report-400bbe4a-a199-4dd9-841b-959b1210f064#reply-452126).
Looks like Vevette helped you out with that one!
Let me know if you need anything else.
I am also having the same issue as Catherine and Jason. I'm not sure how to resolve the problem based on what has been shared above. I'm pretty sure I've received the most recent updates. Ashley- any suggestions?
