Forum Discussion

PaulArrighi-f37's avatar
PaulArrighi-f37
Community Member
2 years ago

Review Email notificiations to SMEs - Review

Hello Can I suggest a tweak to the email notifications in Review?  When an SME reviewer's requested changes are completed by the author, often explanatory comments are entered and the POST butto...
Review 360
StevenBenassi's avatar
StevenBenassi
Staff

Hi tjniko!

Happy to help with this!

In Review 360, when 'Requesting Review,' the user has the option to include a personal message. This message will be visible on your end, as well as included in the e-mail sent to your reviewers.

Are you referring to additional language that may appear in the e-mail? If so, Review 360 does include a default greeting in the e-mail: [AUTHOR NAME] has requested your review on: [COURSE TITLE].

 

Currently, Review 360 doesn't support opening the full e-mail message prior to sending a Review Request.

tjniko's avatar
tjniko
Community Member
6 days ago

Actually, what I'm saying is I'd like to see what I wrote in the box after I've sent it. I asked my manager to forward the email she got because I can see from your screen shot that it's included in her email. I wanting a way to see that as well. Like if it could copy me on the message it sends to her. Or if I could see it in Articulate/Review somewhere.

She also said that she didn't see anything I wrote, and I wanted to confirm that. I actually typed a bulleted list there but now have no access to the list.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 days ago

    Hi tjniko!

    Thanks for following up!

    Currently, Review 360 does not support a 'CC' option when sending a Review Request. Nor is there a 'sent items' folder within Review 360. I see how that functionality could be useful, so I'll share this feedback with our product team! In the meantime, as a workaround, I suggest manually including your e-mail address as one of the recipients, so you can receive a copy as well.

    Also, you mentioned your colleague received your Review Request e-mail, but the message you included was absent? That shouldn't be happening! Do you know if they are using a web browser to access their inbox, and if the same behavior is present across multiple browsers?

    If the problem persists, please connect with our team through a support case so we can take a closer look into this issue.

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