Review won't allow users to leave comments.

Hello Stephen and welcome to E-Learning Heroes 😊

Thank you for contacting us and sharing what your reviewers are experiencing.

Based on the screenshot shared, it does not appear that you are allowing users without an Articulate ID to comment, so they will need to login to do so. If they are not logging in, that would explain why they are being prompted again.

Be sure to check the box to 'Allow users without Articulate IDs to comment' and they should be prompted for the e-mail address a single time. If, however, the e-mail is associated with an Articulate ID, they will need to login to comment.

HI,

I am having the same issue.

I have selected YES to "Allow reviewers without Articulate IDs to comment" and NO to "set a password", but when users try to comment, it first asks them for an email address, and then asks them to sign is, as below. i've tried this with several emails myself, including some that definitely don't have an articulate log-in, and I keep getting the same results. It happens for different projects also.

Hi Michelle!

I'm happy to help! I've tested this on my end as well using the email in your screenshot (test@gmail.com) which has already been used as an Articulate ID. You'll be prompted to sign in when an email has already been used.

Would you mind sharing the Review link with me privately? If so, here's a secure link.

No worries, Stephen. Glad I could help! I appreciate you chiming in with an update.

Hi Leslie,

I am experiencing this same issue where my reviewers are unable to leave comments. Review 360 is not accepting their email addresses when attempting to add a comment. It just keeps presenting the add email pop up for them when they click in the comments field. I have also tried 'dummy' addresses e.g nikki@email.com or glen@test.com and they are also not allowing comments to be added. The people reviewing have never used any articulate products before.

I have made sure that I have unticked the 'allow users without articulate IDs to comment'. Have tested in Edge and Chrome (our preferred browser).

If you can please help that would be great. I can give you the email addresses privately of the reviewers if you need to check. Thanks!

Hello Rochelle and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what you are experiencing in Review 360.

You mention that you have 'unticked' the option to allow users without an Articulate ID to comment:

If this option is not checked, each of your commenters will need to create an Articulate ID. If they don't already have Articulate IDs, they can create one here. It's free.

Hi

I am facing a similar issue. I have allowed reviewers to comment without Articulate IDs but they are still asked to log in to be able to comment. Please see the screenshot attached.

Please can you help?

Many thanks

Chandrani

Hello Chandrani and welcome to E-Learning Heroes 😊

I appreciate you sharing what you are experiencing with your Review 360 content and for the image showing how you've shared the content.

Based on the image, it looks like you've set the course to Allow Reviewers to Comment Without an Account, but if their email address is tied to an Articulate ID and if they aren't already signed in, they'll be prompted to enter their password.

If you'd like me to take a look at a particular email of one of your reviewers, I'd be happy to take a closer look. You can send it to me privately here. 

Hello! I am having a similar situation with one of my reviewers. She has been able to add feedback until today; I updated the version yesterday.

Hi guys! I am having a problem that is slightly different. On just a couple of slides the DEVELOPER is unable to reply to the feedback (feedback enabled, no login required, developer can reply to other feedback in the thread). There is no Reply feedback. Screenshot attached.