Forum Discussion
Review
All of a sudden my course/files are not showing up on the review site.
Nancy
For Clarity - I have two SL 360 accounts - 1 is personal and the other is my work account. When this glitch occured - the first thing I thought of was to check to be sure I was in the right account and I was - but just to be safe, I signed out and signed back in. Still the files were not going to the Team account.
This morning I checked again to be sure I was in my work account, renamed the file to create a new one in Review and uploaded it - same thing happened. The file did not go into the Team review site.
So, I unchecked the Cloud Backup and uploaded the file. This allowed the file to go to the Team review site. (but WITHOUT the necessary cloud backup.) I deleted that file and re-checked the cloud back up again - and this time the file went to the Team review site. So is this a bug with the Cloud backup - shouldn't my work account be recognized. It has a complete different email/login.
Thanks
Nancy
Hi Nancy,
Thanks for the additional information! I find it strange that enabling the Cloud Backup feature prevents the course from being added to your Review 360 account. I'd like to ask a few questions to help clarify your experience:
- Is this happening to all of your Storyline 360 project files, or just a few?
- Can you replicate the behavior in a new Storyline 360 project file?
I tested this behavior by publishing a simple Storyline 360 course to Review 360 with Cloud Backup enabled, moved it to a Team Folder, and published it using the same settings again and it worked both times for me.
Would you be willing to share a copy of the affected project files here or in private by opening a support case for testing if the behavior is isolated to specific Storyline 360 project files? We'll delete them when we're done!
