Forum Discussion
Review
All of a sudden my course/files are not showing up on the review site.
Nancy
So, I've sent this information and I would urge you to read it carefully.
The issue is that the files were sent to the review site for the WRONG ACCOUNT. I have a personal account with SL and a work account. Even though I signed out of my personal account - and then signed back into my work account - the review files continued to go to my personal account. Within my work account (when signed in) I could access all my previous file in the team review area and also to all my team slides. However, all the new files created and sent for review continued to go to my personal account. This continued even after shutting down the account and re-opening it.
It was only after unchecking the "Cloud" that I was able to again send files to the team review site. So, my question is why is the Cloud element holding on the wrong account when signed out of that account and into another account?
Hi Nancy,
It looks like the wrong account might be getting retained somewhere. Let's address the Review 360 and Storyline 360 sides to troubleshoot the issue.
For Review 360, clear your browser's cache and make sure to sign in to the Teams account where you want to publish your courses.
For Storyline 360, follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can ensure that you're signed in to the correct account:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
Once completed, try publishing a course to Review 360 and check if it will appear under the correct account. If the issue persists, open a case with our support team here for further assistance.
All I had to do to correct this was uncheck the cloud checkbox and
the review data started going to the correct account.
