Hi,
Our reviewers are getting prompted to enter their email address and a password when they attempt to add a comment in Review 360. Why is this happening and how can we stop it? The content is set to allow anyone with link to review and allow users without articulate ID to comment.
I've attached screenshots of what the reviewer is getting.
Hello Wendy,
Happy to help! Thank you for the screenshots.
I understand that after selecting Allow users without Articulate IDs to comment, your reviewers are either prompted for their email address or prompted to log in to their Articulate account.
These are expected behavior. Stakeholders without an Articulate ID must enter their email addresses so you can identify their comments, and they can receive discussion notifications. If a reviewer has an Articulate ID account linked to their email address, they must sign in with their password before posting a comment.
Please don't hesitate to reach out if you have additional questions.
Thanks Eric,
I'll ask them to give it another try.
You're welcome, Wendy!
Let us know how it goes. Thank you.
