Forum Discussion
Reviewers asked to enter email and password when adding comment in Review 360
Hi,
Our reviewers are getting prompted to enter their email address and a password when they attempt to add a comment in Review 360. Why is this happening and how can we stop it? The content is set to allow anyone with link to review and allow users without articulate ID to comment.
I've attached screenshots of what the reviewer is getting.
5 Replies
Hello Wendy,
Happy to help! Thank you for the screenshots.
I understand that after selecting Allow users without Articulate IDs to comment, your reviewers are either prompted for their email address or prompted to log in to their Articulate account.
These are expected behavior. Stakeholders without an Articulate ID must enter their email addresses so you can identify their comments, and they can receive discussion notifications. If a reviewer has an Articulate ID account linked to their email address, they must sign in with their password before posting a comment.
Please don't hesitate to reach out if you have additional questions.
Thanks Eric,
I'll ask them to give it another try.
You're welcome, Wendy!
Let us know how it goes. Thank you.
I can see this issue was 2 years ago, but had the same issue today we a reviewer. Is there a way to get around it if the person reviewing no longer needs/wants an articulate account for the email they are using.
Hello DanniRobinson-9,
Thanks for reaching out! I want to confirm that if a person's email is linked to an Articulate ID, they'll be prompted for a password. As a workaround, ensure the "Allow users without Articulate IDs to comment" option is checked in your Share Settings within Review 360. If they prefer not to use their Articulate account, they can use a different email not associated with an Articulate ID to leave comments.
I hope this helps!
