Forum Discussion
RISE - Quiz calculation animation blank with no "Take Again" option
Hello there!
There's a few of our students that reported that they get a blank calculation at the end of the Quiz in some of our RISE lessons. When checking the HTML code under the hood, we can see the code lines for the animation/calculation, but it's not showing in the browser. This problem prevents the lesson from being marked as completed in our LMS.
We tried to replicate the problem on our end and it works fine when we try, but we did receive about a dozen of messages about this from students. We tried to log in as the students and there's no error/warnings in the browser's Console, no error shown either in RISE. We're using SCORM 2004 3rd Edition. It's very difficult to see what's the problem.
Attached are the Quiz settings and an example of what the students are seeing. Do you have an idea what's happening?
Thanks!
Hello Dominic,
Thanks for reaching out with a detailed description and a screenshot! I understand that the quiz score and "Take again" button do not show up for some of your students.
This is strange, especially when you cannot replicate it on your tests. I'd start by checking whether your students are using an updated version of a supported browser. Regarding the lesson not being marked as complete in your LMS, try using SCORM 2004 4th Edition and Passed/Incomplete or Passed/Failed as your publishing options and see if it helps.
If these don't improve things, could I have you connect with us in a case so we can dig deeper into the issue? We might ask you to enable debug mode in your course so we can review communication between the course and your LMS.
We have been having this, too. We didn't have reports for approximately 1 month, and then we have reports again. We had a case about this, and we cannot replicate it, and neither can the Articulate team. However, the user will be completely stuck. We have seen this with 2004 4th edition. It was happening a lot, and then suddenly stopped getting reports for about a month, and now we just got one again.
Hello Carli,
Sorry to hear that the issue happened again to one of your learners. Can you confirm if there's something different about the affected user's setup than the others who did not observe the problem? We can start by checking if he/she is using a different or outdated browser. We can have them use the latest version of Google Chrome for the best experience.
If the issue persists, enable debug mode in your Rise course when you publish to LMS to help troubleshoot the affected users. You can share the debug logs with your LMS administrator so they can better understand what's happening.
Over the past two weeks, we have had a small number of students (4) reporting this issue.
We have been unable to find any computer/browser commonalities between students experiencing this issue.
