Forum Discussion
Rise 360 + Vimeo
Hello,
We are currently receiving several calls from clients informing us that they are unable to watch the videos in our training courses. The courses were created with Rise 360 and Vimeo videos are embedded.
After verification, when we view the videos directly on Vimeo, the issue does not occur.
Within the course, when we press the play button, the video starts but the image remains frozen — only the audio can be heard. This situation occurs on multiple computers, both inside and outside our network.
Is there currently an incident or a known issue on your end?
Hi everyone!
Thanks for sticking with this conversation. We know this issue with embedded Vimeo content has been frustrating, and we appreciate you continuing to share what you’re seeing.
The good news: the provider has resolved the issue.
Most videos should now load normally without you needing to do anything.
If a video still doesn’t appear:
- Clear your browser cache.
- Reload the course.
That should restore normal viewing.
If you’re still running into trouble, let us know what you’re seeing. We’re here and want to make sure everything is working as it should.
66 Replies
Thanks MichaelDixon-e1 for following up! My teammate, KellyAuner, replied to your previous message. We've opened a case on your behalf to connect with our Support Engineers since what you're running into is different than the incident reported in this thread. We'll continue the conversation in your support case.
LaurenDuvall The same problem has happened again. Yesterday I was browsing existing courses on Rise and the videos embedded by Vimeo are no longer showing up. The suggested option of embedding with code also doesn't work. I await a prompt response.
The same problem has happened again. Yesterday I was browsing existing courses on Rise and the videos embedded by Vimeo are no longer showing up. The suggested option of embedding with code also doesn't work. I await a prompt response.
Hello ticemtrilhas,
I'm sorry to hear you're experiencing this behavior! I can confirm that Vimeo videos are working as expected when testing on my end. I've opened a support case on your behalf so we can investigate your specific course further. We'll be in touch shortly via email. Thanks for letting us know!
