Rise 360: Course Player Minimizing when Users open Hyperlinked Documents

Good morning, everyone.

I created a simple Rise course for employees to review and attest to a few company policies. It includes a visual/text block outlining the key changes, followed by a button that links to the actual document.

During QC in Review360, everything worked as expected — the document opened in a new window while the course player remained visible in the browser. However, once we loaded the course into Workday Learning and tested it, we noticed a problem. When a user clicks the link, the document opens in a new window (as intended), but the course player minimizes down to the taskbar. After reviewing the document and closing it, users don’t see the player window anymore and often end up closing out the entire course by mistake.

I haven’t found a workaround for this behavior in Rise, and we can’t assign the course as-is with this issue happening.

Has anyone else run into this problem? 

Thanks in advance.