Forum Discussion

AnkitaPatil's avatar
AnkitaPatil
Community Member
4 years ago

Rise 360, course resets completion on relaunching a completed course

I have a course published as SCORM 2004 2nd edition on Articulate RISE, the reporting is set as Passed/Incomplete. On checking from SCORM cloud it reports completion as Completed and Passed on first launch however on relaunching the course and closing it again it shows Incomplete and Failed. Let me know if the issue is very specific to Rise and SCORM 2004 combination?

 

Thanks,

Ankita

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Ankita!

    Would you be able to share your SCORM file with us for testing? You can open a case here so you can share your course privately.

  • AnkitaPatil's avatar
    AnkitaPatil
    Community Member
    4 years ago

    Hi Hazel,

     

    Thanks for reply.

    New update in this, when I published with SCORM 2004 4th edition it didn't give above mentioned issue.

     

    Ankita.

     

    • CNavarro's avatar
      CNavarro
      Former Staff
      4 years ago

      Hi Ankita, thank you for the update. Since you were able to experience the issue in SCORM Cloud, we would love to take a closer look at your course. Would you mind opening a case here? Our support engineers are ready to help. 

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