Forum Discussion
Rise 360 error on course launch
That sounds like a frustrating issue, especially when the courses were functioning well previously. It’s worth checking if there have been any recent updates to Rise 360 or browser compatibility settings that might affect how the modules are launching. Sometimes republishing the course with updated settings can resolve such issues.
- DeepikaBatra-1a26 days agoCommunity Member
Thank you for your response benisfroms. Could you please elaborate which settings can I update or change to remove this error?
- StevenBenassi25 days agoStaff
Hi DeepikaBatra-1a!
Glad to see the community has been helping you!
If you're encountering issues when launching your course in SuccessFactors LMS, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the course itself can be observed regardless of which LMS you use, but LMS-specific issues cannot be replicated in another LMS. If you don't encounter any launching issues in SCORM Cloud, please work with your LMS support so they can address the behavior you may be experiencing in their environment.
However, if the course also fails to launch when testing in SCORM Cloud, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
- DeepikaBatra-1a21 days agoCommunity Member
Hi Seteven,
I had checked the e-learning on SCORM Cloud and it is working. But it is not working in our LMS. I will connect with the support team.