Forum Discussion
Rise 360 error on course launch
Hi, I had uploaded several Rise 360 e-learnings (consists of multiple separate modules) in SuccessFactors LMS last year. They were launching smoothly so far, until last week when one of the learners ...
Thank you for your response benisfroms. Could you please elaborate which settings can I update or change to remove this error?
Hi DeepikaBatra-1a!
Glad to see the community has been helping you!
If you're encountering issues when launching your course in SuccessFactors LMS, try testing how it will behave in another LMS like SCORM Cloud to isolate the behavior. A problem with the course itself can be observed regardless of which LMS you use, but LMS-specific issues cannot be replicated in another LMS. If you don't encounter any launching issues in SCORM Cloud, please work with your LMS support so they can address the behavior you may be experiencing in their environment.
However, if the course also fails to launch when testing in SCORM Cloud, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!
Hi Seteven,
I had checked the e-learning on SCORM Cloud and it is working. But it is not working in our LMS. I will connect with the support team.
Great call opening a case, DeepikaBatra-1a!
I see that you're working with our colleague Lianne. You're in excellent hands!
We'll continue the conversation over in your case so that everything is in one spot.
Have a wonderful day!
