Forum Discussion

JessicaRossi's avatar
JessicaRossi
Community Member
3 days ago

Rise: Adding Storyline360 course is not possible, stucks on processing

Hello, i would like to add a Storyline360 course in my rise course. But after selecting the course in the review360 list, it gets stuck on processing all day and night. I tried out with different browsers and even my colleaques had no succes. Does anyone else has the same problem or may help? 

Thanks, Jessica 

 

Review 360
Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 hours ago

    Hello JessicaRossi!
    Thanks for reaching out. Happy to help! 

    • You mentioned trying to test this out in different browsers. Could you confirm if this same behavior is happening in a brand new Rise course as well?
    • Are you working on a shared or highly secure network? I'm curious if you are connected to a VP and/or Firewall enabled network that could possibly be preventing your access across your whole team. Our engineers have recommended temporarily disconnecting from them to see if there is any change to your experience.

    Looking forward to hearing from you!
     

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