Rise and Blackboard tracking quiz result

Hi Karenuqkolav1uq​,

Thanks for providing all that context.

Since most learners' quiz results are being tracked correctly, it isn't immediately clear whether this is related to the Rise course itself or something affecting the learners' sessions in Blackboard Ultra.

For the students who are experiencing this behavior, could you ask them to try the following?

1. Clear their browser cache and cookies, then access the course again.
2. Open the course in an Incognito or Private browsing window to rule out browser extensions that may be interfering.
3. Try a different supported browser, making sure it's up to date and that JavaScript is enabled.

If the issue continues after trying those steps, we'd be happy to take a closer look. Please share the additional details, including your Rise 360 export settings, SCORM package, and information about the affected learners, through a support case so our team can investigate further.

In the meantime, I'd also love to hear from other community members using Blackboard Ultra. Have you run into similar SCORM tracking behavior, or found any LMS-specific settings or best practices that improved tracking reliability?