Rise and retaining progress

Thanks Pankaj

I'm using the LearnUpon LMS, but this behaviour is also seen on other LMSs. Not all, but some. Obviously I can't test in lots of LMSs, but at the time I tested in Litmos and found the problem. I tested in Docebo and didn't find the problem. Articulate say it is a bug.

I would expect that the progress could well be messed up if the package is updated and the content overwritten in the LMS. That's fair enough. I know some LMSs allow you an option to clear resume data when you update content.

Louise

Hi Crystal and Louise,

We use LearnUpon LMS too, and have not be able to leverage Rise xAPI content packages because of this same bug. We submitted a ticket to Articulate back in 2018. Would appreciate being kept in the loop with any progress or resolution.

Thank you!

Best,

Michelle

Hi Michelle. I chased up my ticket last week and I'm waiting to hear back. I'll post here when I do. Louise

Thanks Crystal

Please let me know if the holdup is with LearnUpon and I can chase them up. It would be most unusual if this is the case. Their support is normally close to instant! 

I'll look forward to hearing from Jon. 

Louise

Hi All,

Is there any functionality that asks for Resume the course, when learner relaunch the course in 360 Rise? actually course is running fine and bookmarks the page where I left the course, but on relaunch its never ask for resume or start over just like Storyline.

Please suggest 

Hello, Salim!

When a Rise 360 course is hosted in an LMS, learners can exit and resume with their progress intact. Rise does not ask the learner if they want to resume — the course will automatically pick up at the beginning of the last lesson or quiz where they left off.

Web-only courses will always start over at the beginning.

Hello, jumping on this thread as we have seen a recent uptick in issues with Rise not reporting back completion and not retaining progress. To add to the confusion, this is occurring mostly in Chrome, if we switch to unsupported IE or Edge, progress tracks and completion is captured. We are currently using Success Factors in conjunction with SAP as the LMS. Is anyone else experiencing this issue?

Hi everyone. Thank you for giving us some time to explore this issue.

Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.

Please reach out to your LMS and find out if they have released an update to address the Chrome changes. If you need support from us with the technical details, please let us know by starting a case with us here.

Here's a solution that LearnUpon found after we experienced this issue. When you go to export a Rise course, Articulate automatically populates the identifier field (not sure why they do?). Anyway, this seems to change the index.html file in the XML doc to include a long string of random numbers in that address. This in turn causes the bookmarking to not function properly in LearnUpon. The solution: delete that automatically-generated identifier code prior to exporting the course and leave it blank. It fixes everything and the bookmarking works as it should. Note, that we export as TinCan files. So I can't say with 100% certainty it fixes SCORM files, but I do know it does fix TinCan files as I have tested it. 

Curtis, thanks for this great insight! Going to test with our courses.