Forum Discussion
Rise Closed Captions Not Working
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the capt...
Hello - I am having a similar issue as well with several videos included in a Rise course and exported to SCORM imported to LMS.
The closed captioning icon (cc) displays in LMS but no captions.
I have contacted Support.
Hi Kennet! Thanks for reaching out to our support team.
I see you've worked with McGem and were able to determine the possible cause of the issue. If you continue to encounter the same thing, please don't hesitate to reply back to your email conversation. Our support team is more than happy to continue troubleshooting with you.
Have a good one!
