Forum Discussion

KimClarke's avatar
KimClarke
Community Member
4 years ago

Rise course - Duration time on Audio on Ipad is displayed as: ty:aN

Hi

Has anyone seen this error on a rise course with the audio time displaying as: ty:aN rather than the actual time? This is only happening on the Ipad.
Any suggestions would be welcome.
Many thanks

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Kim, I tried it on my end and it is displaying the correct time in the iPad.

     

    • Have you tried it using another iPad and is the behavior the same?
    • May I know the iPad model and iOS version that you're getting that error in? (To check this please open the Settings app on iPhone/iPad. Navigate to the General tab within Settings. Tap on the About tab to open OS information.

     

  • KimClarke's avatar
    KimClarke
    Community Member
    4 years ago

    Hi

    We are getting the same error using another Ipad. The newer version of the Ipad is not showing this error.

    The model and iOS is as follows: software version: 12.4.2, Model name: Ipad Air, Model: MD785B/B

    • Renz_Sevilla's avatar
      Renz_Sevilla
      Staff
      4 years ago

      Hi Kim! 

      Thanks for these details, could you open up a case here? Can you also please share a link to your course or a copy of your course with us in the case?

      We'd like to take a closer look since we can't replicate this on our end.

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