Forum Discussion
Rise Course Opening Blank Screen in Chrome
Hi,
We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank new window when they open one of the courses. When we send them a direct link to the material, it works for them. We have hundreds of students that don't seem to be having issues, and those of us in the office aren't having the issue either to replicate. We've confirmed their Chrome is current, flash enabled, pop-ups enabled, etc. I couldn't find any recent posts about this, but does anyone have any insight?
Thanks!
40 Replies
any fix to this? asking users to clear their cache or opening in an incognito window isn't an option for me, besides it still doesn't work, and i need a fix ASAP.
Hi Jason! Are you updating an existing SCORM file in your LMS?
If so, try using the Reset Learner Progress option on the LMS export page in Rise 360. This feature allows learners to view the updated content, and their progress will be reset. They should not see a blank screen when you enable that option.
Let me know if that's what you needed!
Hi Alyssa,
WE are getting this despite using the Reset Learner Progress option. It only happens when the learner has started the module and wishes to return to it to complete it or review a section. This is really frustrating as its requiring us to unenrol and reenrol people to allow them to get back into the module.
Please revert Rise back to its earlier behaviour:-)
Hi Everyone,
Managed to resolve the problem by publishing as SCORM 2004 2nd edition. Problems appear to arise from publishing as 4th Edition but not sure why.
Andrew
We just started experiencing this issue. We've been using Rise published as SCORM content in Blackboard Learn for a couple of years and this is the first time we've seen it happen. I tested in FF and Chrome on my laptop and was unable to replicate, a supervisor reported they tested on their laptop and it worked fine but when they tested on a virtual machine (which is what most of our trainees use) they were able to replicate in both FF and Chrome. I was able to do the same in using a virtual desktop. I deleted the module and re-uploaded with no settings change and the new module works. Hoping this was a one time glitch but thought I'd share my experience as I don't see a root cause or fix on this discussion.
Hi
I've started experiencing this too both with a publish to LMS course and the same course when published to review.
Any ideas?
EDIT: also when previewing in Rise.
Thanks
Harri
Hi Harri!
So sorry to hear you are experiencing this. Can you try the steps below?1. Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again.2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.3. Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it.If all these steps still do not work, please open a case with us here so a technical support engineer can work with you directly.Nope none of that worked. As I was creating a series of 20+ modules I was using a number of block templates and duplicating elements, I believe this may have been the root of the error.
I recreated the course in a new Rise project, did not use any block templates or copy any assets from other courses and the new version worked as expected.
I have submitted a ticket to support to see what can be done to prevent this happening in the future
I have also begun having this issue with users who are resuming courses using Chrome.
