Forum Discussion
Rise courses across US & EU: Why are we still unable to transfer courses between data centers?
We started out on the US servers a long time ago, but as a public organization, we’ll probably have to continue using the EU servers. Furthermore, this transfer issue may prevent us from sharing modules with external partners.
It’s strange that Articulate hasn’t offered a solution yet (other than rebuilding everything block by block!). I see that this issue has been raised for at least a year, but the company hasn’t responded.
We’ll need to review this matter before our next renewal!
Hi annicksmeers-5a,
Thanks so much for reaching out!
Once you choose a region (EU or US), your Rise/Review content and collaboration remain within that region. While that does limit cross-region collaboration, we built it that way for customers who’ve told us they need strong data separation in order to maintain compliance.
I'd love to learn more about how this is impacting your team.
- How often do you run into this situation?
- Are there specific collaboration scenarios where it's creating the biggest challenge?
- Are you using any workarounds today?
These details will help our team better understand how this affects your workflow.
